Thank you for purchasing products from www.cervianendtablehome.shop. We hope you are satisfied with the cookie cutters and related items you have bought. The following policy applies to purchases made via the www.cervianendtablehome.shop website.
1. Special Note on Clearance Sales
Due to ongoing operational losses and subsequent adjustments to our business operations, www.cervianendtablehome.shop has decided to clear out existing inventory at prices below cost.
Consequently, some products are currently being sold at discounted clearance prices; stock is limited, and some items may not be restocked once sold.
Even during the clearance period, we continue to process eligible return and refund requests in accordance with this policy. We recommend that you verify the product style, quantity, and other order details before making a purchase.
2. Return Period
If you are not satisfied with the items you received, you may request a return, provided the request meets the requirements of this policy.
Return requests must be submitted within 30 days of the date the items were delivered.
Unless otherwise required by applicable law, www.cervianendtablehome.shop may not be able to accept return requests submitted after this 30-day period.
3. Return Conditions
To ensure smooth processing of your return, the returned items generally need to meet the following conditions:
The return request is submitted within the return period;
The item remains in a reasonably original condition;
The item, along with its packaging and accessories, remains as intact as possible;
The item has not been damaged due to improper use, modification, intentional damage, or unreasonable storage;
You can provide the order number or other valid proof of purchase.
If there are quality issues, the item received differs significantly from the order, or damage occurred during shipping, please contact us as soon as possible. Please provide your order details and relevant photos so we can verify the issue.
4. How to Request a Return
To request a return, please contact us via the following email address:
Email: support@www.cervianendtablehome.shop
Please include the following information in your email:
Order number;
Name used when placing the order;
Name of the item(s) to be returned;
Reason for the return;
Description of the item’s condition;
Clear photos of the item (if there is damage or a quality issue).
Once we receive your request, we will inform you of the subsequent return process and the return address based on the specific circumstances.
Please do not ship the item back to us before receiving return instructions.
5. Refund Processing
Once the returned item has been received and verified by www.cervianendtablehome.shop as meeting the refund criteria, we will process the refund in accordance with the applicable refund procedure.
Refunds are typically credited to your account within 3 days of approval.
The actual time it takes for funds to appear in your account may depend on the processing speed of your bank, credit card issuer, or payment service provider; therefore, additional time may be required in some cases.
Refunds are generally issued via the original payment method.
6. Damaged or Incorrect Items
If you receive an item that:
is visibly damaged during transit;
does not match the item you purchased;
has obvious quality defects;
please contact us as soon as the issue is discovered and provide your order number along with relevant photos.
Upon verification, www.cervianendtablehome.shop will provide an appropriate solution—such as a return, refund, or other reasonable remedy—based on the specific circumstances.
7. Situations Where Returns Are Not Accepted
To the extent permitted by applicable law, returns may not be accepted in the following situations:
the 30-day return period has expired;
the item was damaged due to improper use;
the item has been significantly modified or damaged by the user;
the item cannot be verified as originating from www.cervianendtablehome.shop;
the item is missing essential accessories that cannot be reasonably replaced;
other situations that do not comply with this policy or applicable legal requirements.
Nothing in these terms limits any non-waivable statutory rights consumers may have under applicable law.
8. Return Shipping Costs
If the return is due to quality issues, receipt of an incorrect item, or other issues caused by www.cervianendtablehome.shop, we will handle the return shipping costs based on the specific circumstances.
If the return is requested due to personal preference, an incorrect purchase, or reasons unrelated to product quality, the customer may be responsible for return shipping costs; please refer to the return instructions provided by customer service.
9. Clearance Items
As we are currently conducting a clearance sale, some items are available only in limited quantities.
Clearance prices may be lower than the item’s previous regular selling price. Unless otherwise required by applicable law or expressly stated in this policy, clearance items are subject to the same return timeframes and conditions outlined in this Refund and Return Policy.
The clearance status of an item does not exclude or limit the mandatory rights granted to consumers under applicable law.
10. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible:
Email: support@www.cervianendtablehome.shop
If the order has not yet been processed or shipped, we will do our best to assist with the cancellation.
If the order has already been shipped, it may need to be handled through the return process.
11. Contact Us
If you have any questions regarding refunds, returns, order cancellations, or clearance items, please contact us:
Email: support@www.cervianendtablehome.shop
We will do our best to process your request promptly and assist you with the relevant refund or return procedures.